Jose Hernandez
IT Specialist
Bayamon, PR
Skills
Servers Windows & Linux
Cyber Security
Network
Programming
Languages
Spanish
English
Work Experience
Senior Datacenter Specialist
dic. 2020 - Current
Implement scan and create task to fix the vulnerabilities found. Implement and use patch management to make our system more secure. Block unwanted and release email. Update data-center servers like windows and Linux. Responsible on managing and track tape backups. Help on the implementation on office 365 MFA. Make pbx extension changes. Manage Soc Proyect and configure Wazuh technology.
Application Support Specialist
mar. 2008 - dic. 2020
Provide Pre-Sales and Post-Sales Support to business to reach the product best performance. Consult with clients and analyze system needs for functional operations, determined scope, priorities of projects, discussed system capacity and equipment acquisitions. Educate clients to transition and manage the software. Configure customers SIP Trunk with PBX and major carriers. Achieved industry standard response time and 98% client satisfaction. Implement Salesforce and Customize it for RedCom Inc use. Migrate Salesforce to Dynamics CRM 365 and customize it. Implemented virtual environment on Microsoft Hyper-V and VM Ware environment. Install and Manage Windows Hyper V Environment at the office. Migrate Email to Office 365 environment and manage it. Design and Implemented Office website. Maintain Windows Active directory, Office 365, SQL, Dynamics CRM, PBX and Network equipment at the office. Move VM to Azure Cloud Service and make the site to site VPN (Using Remote Routing Service in Windows 2012R2). Created virtual labs for training and virtual servers. Be the help desk guy for all our customer and internal use. Monitor network resource (like server, router and switch’s) with Solar Wings and other tools. Experience in Integrating RightFax with SAP for sending messages like invoices and purchases.
Information Technology Consultant
sept. 2020 - nov. 2020
3rd Party application packaging and distribution using BigFix. Remediate vulnerability by patching systems pushing patch baselines and multiple fixlets. After hours support, fixlet and task creation to accommodate user needs
Education
University of Puerto Rico in Bayamón
2018
Bachelor Degree Computer Science’s
Santiago veve Calzada
1995
HIgh School Degree Marketing